Discover how Kinet Systems implements Frappe Helpdesk to help Ethiopian businesses manage customer support tickets, automate workflows, and improve service deli...
Customer expectations are higher than ever. Clients want quick responses, clear communication, and fast issue resolution. Managing support requests through emails, spreadsheets, or messaging apps can quickly become messy and inefficient.
A centralized helpdesk system ensures that no request is lost, delayed, or ignored.
Frappe Helpdesk is an open-source customer support and ticket management system built on the Frappe Framework. It helps businesses organize, track, and resolve customer issues efficiently.
With Frappe Helpdesk, companies can manage:
It is web-based, customizable, and designed to scale with your business.
All support requests are captured and managed in one place.
Automatically assign tickets, set priorities, and track deadlines.
Ensure your team meets response and resolution time commitments.
Generate reports to measure team productivity and service quality.
Connect with ERP, CRM, email systems, and other business tools.
Kinet Systems provides full implementation and customization of Frappe Helpdesk for Ethiopian businesses.
With Frappe Helpdesk implemented by Kinet Systems, businesses in Ethiopia can:
Contact Kinet Systems today to implement Frappe Helpdesk and deliver smarter, faster, and more reliable customer service.